How do I suspend my Teamstarter account?
1. Contact help and support
To delete your Teamstarter account, go to the “Help & Support” tab (click on the link) and select “Suspend my Teamstarter account”.
2. Follow the processing of your request
Once you've completed the support form, your suspension request will be sent to the Teamstarter administrators in your organization. They will get back to you as soon as possible to confirm the processing of your request by e-mail.
What are the consequences of suspending your account?
1. Suspension: the first step in deleting your profile
The suspension of your account is the first step before the definitive deletion of your data.
During this 30-day period, your data is temporarily stored. This gives you the opportunity to reactivate your account and recover your entire space. After this period, your account will be automatically and permanently deleted and your data erased.
If you wish to cancel your request for suspension, you have a period of 1 month following receipt of the confirmation e-mail.
2. List of data to be deleted
History of your actions: all actions you have carried out on the platform will be anonymized under the name “Former colleague”, so other users will no longer be able to identify you personally.
This concerns :
Project creation and organization
Project contributions and participations
News: what you've posted, as well as your comments and reactions
The history of your actions if you were a Teamstarter administrator in your organization
Your personal data:
Your first and last name
Your geographical location and department
Your interests
Your e-mail address and telephone number
Your password
Your description
How do I delete my Teamstarter account ?
1. Deletion request
⚠️ In order to request deletion, you must first make sure that you are not logged in to Teamstarter. If you are, go to https://app.teamstarter.co/ and click on go to your profile picture in the top right-hand corner > “Logout”.
Here's how to request deletion :
Make sure you are not logged in to your Teamstarter account
Go to the “Help and Support” form by clicking on the following link or by copying and pasting this url into your browser: https://app.teamstarter.co/help-and-support
Enter your first and last name and your professional e-mail address so that the form can be sent to the right administrator, who will be able to recognize you.
Select the request: “delete my account permanently”.
Explain to your administrator why you are requesting deletion of your account.
2. Validation by the administrator
Once you have completed the support form, your deletion request will be sent to the Teamstarter administrator in your organization. An administrator will undoubtedly contact you to obtain further information and validate your wish to delete your account.
If the administrator decides to grant your request, he or she will first suspend your account for 30 days. You will receive an email notification of this decision.
3. Suspension/withdrawal period
During this 30-day suspension period, you will no longer be able to access your account, but your data will be temporarily retained. You have the option of asking your administrator to reactivate your account and recover all your data.
If your administrator has not contacted you, or if you are unable to reach him/her, you can send an “Other” support request via the same form :
4. Account validation
After this suspension period, your account will be automatically and permanently deleted and your data erased as specified above.